Refund policy
This policy outlines the conditions for cancellations, returns, and refunds for all made-to-order sculptures.
1. Order Cancellation
Cancellation eligibility depends on the production stage:
● Before drawing approval: Full refund (100%)
● After drawing approval or model confirmation: A 30% cancellation fee applies to cover design, modeling, and production preparation costs
● After shipment: Orders are considered final and are not eligible for cancellation
Once production begins, each sculpture is handcrafted specifically for the client and cannot be resold.
2. Returns
Due to the custom nature of our sculptures, returns for non-quality-related reasons are generally not accepted.
In exceptional circumstances, return requests may be reviewed on a case-by-case basis and require prior written approval from US Sculpture.
If a return is approved, the item must be returned within 14 days of authorization in its original, unused, and undamaged condition, including all original packaging materials.
Unauthorized returns will not be accepted.
3. Custom & Made-to-Order Sculptures
All sculptures are individually crafted to order, including sculptures produced based on approved drawings and confirmed models.
Returns are accepted only in the following situations:
● Manufacturing defects
● Shipping damage
● Significant deviations from approved design specifications
4. Damaged, Defective, or Incorrect Items
Please inspect your shipment carefully upon delivery and before signing the Proof of Delivery (POD).
If your sculpture arrives damaged, defective, or differs significantly from the approved order specifications, please contact us as soon as possible and provide:
● Order number
● Photos or videos of the sculpture
● Photos or videos of the packaging and wooden crate
Once the issue has been verified, we will provide an appropriate resolution, which may include repair, replacement, or reshipment at no additional cost.
5. Refunds
Approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business days for the refund to be processed. Processing times may vary depending on your bank or payment provider.